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Whether you need guidance selecting the right wellness equipment or have a question about your order, our team is ready to assist.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a direct link to follow your shipment. If you have not received tracking details within 3 business days, email us and we will look into it right away.
What is your return policy?
We offer 30-Day Returns on eligible items. Please refer to our Return Policy page for full details on eligibility, condition requirements, and how to initiate a return.
Can I exchange an item for a different model?
Exchanges are handled through our returns process. Start a return for the original item and place a new order for the model you prefer. Our team can walk you through the steps if needed.
How do I choose the right wellness equipment for my space?
Each product page includes detailed specifications covering dimensions, power requirements, and intended use. If you are comparing options such as infrared saunas, red light therapy panels, or cold plunges, email us with your space dimensions and goals and we will provide personalized recommendations.
Do your products come with setup instructions?
Every Zamelyx product ships with detailed setup documentation so you can get started confidently in your own space. For larger equipment like infrared saunas and cold plunges, step-by-step guides and video resources are included to simplify the process.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Premium Wellness Equipment
Owned and operated by Zamelyx, we curate advanced recovery and longevity technology designed to support your personal wellness environment.
Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days and delivery in 5 to 8 business days.